Regent provides dedicated support for all students, ranging from academic advice to help developing study skills.
How we support you
Your Customer Service Officer (CSO) is your first point of contact for any questions, concerns, or help you need.
Regent runs a dedicated student support model that we call HubX. It allows us to support all students equally and to always respond quickly and effectively. Stay in contact with your CSO and the HubX system operates to support you fully throughout your studies with us.
Types of support
Request academic advice such as student transfer arrangements, resuming studies, withdrawing or suspending from studies, including advice on any financial implications.
Confidential personal support
For students experiencing relationship, family issues or domestic difficulties, the Student Services team can offer in-person or virtual one-to-one sessions. Confidential support is also available for students with a disability or a condition that affects their studies.
Study skills support
Regent students benefit from an extensive range of study skills support including webinars, workshops, and one-to-one coaching sessions. Our team is available to students Monday to Friday, helping students build their confidence with skills such as essay writing, presenting, researching assignments, referencing, and more.
The Student Services team can also offer careers and employability guidance such as CV and cover letter writing, developing communication skills, making successful a job application, or advice on opening up your own business.
Mental health and wellbeing support
Confidential wellbeing support is available to all students at Regent including one-to-one wellbeing sessions where you can discuss your personal circumstances affecting your studies. We also run regular wellbeing workshops, helping students to look after their mental health. Our team can also work with you to build an individual support plan, offering guidance on accessing external support services such and mental health and counselling services.
Regent students also have immediate access to bespoke, mental health support information and helplines whenever they need in times of difficulties via our dedicated mobile app, Regent Digital.
Frequently asked questions
Regent offers a full range of study options to suit everyone. When you start the new academic year, you will be interacting face-to-face with your teachers, students and support staff either in person, online while you are on campus yourself, or through on-demand learning.
The delivery method of your course depends on several factors. Our courses are designed to be as flexible as possible, allowing you to study anywhere, any time. Our core delivery options are available across PC, laptop and mobile devices and are referred to as: In-person, Online and On-demand.
You may also have opted for a combination of these, if your SLC funding allows you to study on campus. This might be studying here in-person with a mix of online lectures in real time and on-demand learning through Regent Digital Services. However you want to study at RCL, we’ll do everything we can to make that happen.
Timetables will depend on your own availability and course needs. If you are an international student on a study visa, you will need to attend all timetabled sessions in person. You will receive your timetable in advance of the semester starting. It will clearly show you what modules are in campus.
You will receive your individual timetable well in advance of the new academic year.
This depends on the programme you are studying. Please refer to your academic school and contact your CSO, or your ASO through HubX support system for more details.
Yes. As a Regent student, you will have access to a wealth of on-demand course material including recorded lectures.
Attendance will be recorded via class registers for all delivery methods. We are able to see who logged in, and for how long, so we can check attendance levels. It is very important you attend your classes as only this way can you get the most benefit from the teaching to achieve success in your study. It is also a requirement of both our Awarding Bodies and of funding agencies that you attend regularly.
In addition to the support you receive from your teachers and tutors, the ASOs within HubX, and also the Academic Skills Support team, are available to provide one-to-one sessions. The team can also provide workshops where required, both in person and online.
Appointments can be booked online. These sessions are a space for you to discuss your progression, set up a submission plan, and agree on academic goals.
You can find out about our Academic Skills team and book a one-to-one session or workshop on Canvas.
Question about student support?
Speak to our Student Services team. Get in touch at firstname.lastname@example.org.