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Student support

Regent provides dedicated support for all students, ranging from academic advice to help developing study skills.

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How we support you

Your Customer Service Officer (CSO) is your first point of contact for any questions, concerns, or help you need.

Regent runs a dedicated student support model that we call HubX. It allows us to support all students equally and to always respond quickly and effectively. Stay in contact with your CSO and the HubX system operates to support you fully throughout your studies with us.

Types of support

Frequently asked questions

Regent offers a full range of study options to suit everyone. When you start the new academic year, you will be interacting face-to-face with your teachers, students and support staff either in person, online while you are on campus yourself, or through on-demand learning.

The delivery method of your course depends on several factors. Our courses are designed to be as flexible as possible, allowing you to study anywhere, any time. Our core delivery options are available across PC, laptop and mobile devices and are referred to as: In-person, Online and On-demand.

You may also have opted for a combination of these, if your SLC funding allows you to study on campus. This might be studying here in-person with a mix of online lectures in real time and on-demand learning through Regent Digital Services. However you want to study at RCL, we’ll do everything we can to make that happen.

Timetables will depend on your own availability and course needs. If you are an international student on a study visa, you will need to attend all timetabled sessions in person. You will receive your timetable in advance of the semester starting. It will clearly show you what modules are in campus.

You will receive your individual timetable well in advance of the new academic year.

This depends on the programme you are studying. Please refer to your academic school and contact your CSO, or your ASO through HubX support system for more details.

Attendance will be recorded via class registers for all delivery methods. We are able to see who logged in, and for how long, so we can check attendance levels. It is very important you attend your classes as only this way can you get the most benefit from the teaching to achieve success in your study. It is also a requirement of both our Awarding Bodies and of funding agencies that you attend regularly.

In addition to the support you receive from your teachers and tutors, the ASOs within HubX, and also the Academic Skills Support team, are available to provide one-to-one sessions. The team can also provide workshops where required, both in person and online.

Appointments can be booked online. These sessions are a space for you to discuss your progression, set up a submission plan, and agree on academic goals.

You can find out about our Academic Skills team and book a one-to-one session or workshop on Canvas.

Question about student support?

Speak to our Student Services team. Get in touch at

What our students say

"I highly recommend Regent. The entire team is ready to help you from your first step. You will try new competencies and feel safe and supported. Moreover, you will gain valuable feedback that helps you to improve and achieve what you wish in your professional life. I am thrilled with my choice and experience until now."
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Current student
"It's a great place to study that offers an excellent experience to the students. Lecturers are happy to help and give their support whenever possible. The Student Services team will deal with and help with different problems and issues that you come across."
Current student