Regent provides dedicated support for all students, ranging from academic advice to help developing study skills.
How we support you
Your Customer Service Officer (CSO) is your first point of contact for any questions, concerns, or help you need.
Regent runs a dedicated student support model that we call HubX. It allows us to support all students equally and to always respond quickly and effectively. Stay in contact with your CSO and the HubX system operates to support you fully throughout your studies with us.
Types of support
Academic advice
Request academic advice such as student transfer arrangements, resuming studies, withdrawing or suspending from studies, including advice on any financial implications.
Confidential personal support
For students experiencing relationship, family issues or domestic difficulties, the Student Services team can offer in-person or virtual one-to-one sessions. Confidential support is also available for students with a disability or a condition that affects their studies.
Study skills support
Regent students benefit from an extensive range of study skills support including webinars, workshops, and one-to-one coaching sessions. Our team is available to students Monday to Friday, helping students build their confidence with skills such as essay writing, presenting, researching assignments, referencing, and more.
Career support
The Student Services team can also offer careers and employability guidance such as CV and cover letter writing, developing communication skills, making successful a job application, or advice on opening up your own business.
Mental health and wellbeing support
Confidential wellbeing support is available to all students at Regent including one-to-one wellbeing sessions where you can discuss your personal circumstances affecting your studies. We also run regular wellbeing workshops, helping students to look after their mental health. Our team can also work with you to build an individual support plan, offering guidance on accessing external support services such and mental health and counselling services.
Regent students also have immediate access to bespoke, mental health support information and helplines whenever they need in times of difficulties via our dedicated mobile app, Regent Digital.
Frequently asked questions
Regent offers a full range of study options to suit everyone. When you start the new academic year, you will be interacting face-to-face with your teachers, students and support staff either in person, online while you are on campus yourself, or through the Regent Digital Services.
The delivery method of your course depends on several factors, with flexibility at the heart of our approach. You can choose from the following study options:
- Full-time in-person learning
- Full-time distance learning
- Part-time in-person learning
- Part-time distance learning
Whichever study option you choose, we’ll support you every step of the way.
Our core delivery options are accessible across PC and laptop devices.
Timetables will depend on your own availability and course needs. If you are an international student on a study visa, you will need to attend all timetabled sessions in person. You will receive your timetable in advance of the semester starting. It will clearly show you what modules are in campus.
You will receive your individual timetable well in advance of the new academic year.
This depends on the programme you are studying. Please refer to your academic school and contact your CSO, or your ASO through HubX support system for more details.
In-person attendance is recorded via the SEAtS smartphone app, which uses Bluetooth to connect with beacons in your classroom. You need to be connected to the RCL Wi-Fi to use the SEAtS app. For more information about the SEAtS app, please visit the Student Web.
Online attendance is recorded through an Attendance and Engagement Report. This is generated at the end of each session, detailing which students participated, how long they participated for and which email they used to participate.
Students are required to engage fully and have their cameras switched on throughout the online session. They must also be in an appropriate environment.
In addition to the support you receive from your teachers and tutors, the ASOs within HubX, and also the Academic Skills Support team, are available to provide one-to-one sessions. The team can also provide workshops where required, both in person and online.
Appointments can be booked online. These sessions are a space for you to discuss your progression, set up a submission plan, and agree on academic goals.
You can find out about our Academic Skills team and book a one-to-one session or workshop on Canvas.
Question about student support?
Speak to our Student Services team. Get in touch at studentservices@rcl.ac.uk.
What our students say
"I highly recommend Regent. The entire team is ready to help you from your first step. You will try new competencies and feel safe and supported. Moreover, you will gain valuable feedback that helps you to improve and achieve what you wish in your professional life.
I am thrilled with my choice and experience until now."
Carmen
Current student
"It's a great place to study that offers an excellent experience to the students. Lecturers are happy to help and give their support whenever possible. The Student Services team will deal with and help with different problems and issues that you come across."
Andreea
Current student
Connect with Regent College London