As Head of Commerical Operations at RCL, Nikita Patel provides operational support for the Commercial team, manages agent activations and oversees data quality and team development.
Nikita’s areas of expertise include Customer Relationship Management systems development, admissions, recruitment and operations. She holds a BSc (Hons) in Business Management from Queen Mary University of London.
Nikita takes pride in identifying areas for improvement and implementing solutions that enhance the team’s performance and delivers a smoother student application process. Throughout her career, she has played a pivotal role in facilitating institutional recruitment growth by collaborating closely with partners and implementing streamlined processes.
Nikita has worked in the higher education sector for over a decade, progressing from admissions to her current role. Her previous experience includes ensuring compliance with service standards and fostering strong relationships across departments, all aimed at improving operational efficiency and achieving recruitment targets.
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